Parking enquiries — Melbourne Airport
Contact us about airport parking
Questions about parking at Melbourne Airport, or about something on this site, can come to us directly.
Send a parking enquiry
Tell us your dates and terminal
Use the enquiry form for questions about melbourne airport parking options, terminal access, shuttle timing or anything you have read here that needs clarifying. A question about T4 long-stay is a different question from one about T123 short-stay, so include your travel dates and your terminal.
Your name and a contact number
So we can reply once
Travel dates, terminal and product
T123 · T4 · Value · Wait Zone
The page you are asking about
Straight answer first time
Office location and phone support
Our office is at Level 2, Terminal 2, Departure Drive, Melbourne Airport, VIC 3045. It sits inside the terminal complex, on the departures level of the international terminal, so if you are already at the airport and need to speak to someone in person, this is the address to head for.
Visit
Level 2, Terminal 2
Departure Drive, Melbourne Airport, VIC 3045, Australia. Follow signs for Terminal 2 departures, then take the lift or stairs to Level 2. Airport parking at the terminal means short walks, so allow time to find the office before check-in.
Call
+61 3 9297 1600
Phone suits questions you need answered while travelling or about to travel. If your call is about a specific booking, have the reference and your registration number ready. Open 24 hours, 7 days a week. For non-urgent enquiries the form leaves a written record.
Call +61 3 9297 1600When to contact the airport instead
Amendments, cancellations, refunds, boom gate problems and QR code failures belong with the airport Parking Help Centre. They run the car parks and hold the bookings. Sending those questions to us adds a step rather than removing one.
Change or refund
Airport help centre — booking holder
Stuck at a barrier now
Barrier intercom first — staff can lift gate
QR code failure
Airport support — live reservation view
Call the airport directly for anything happening at a barrier right now
Use the intercom, then follow up
We explain the process — only the airport can act on the reservation
Response within two business days
Response times
We aim to reply to enquiries within two business days. Peak travel periods and public holidays can stretch that. If your question is time-critical, call rather than email, and if it concerns a booking you have already made, go straight to the airport help centre.
Shuttle kerb — allow transfer time in your message
Travelling soon?
For airport parking questions tied to a flight in the next 48 hours, a call gets you further than a form.
Call +61 3 9297 1600Common contact questions
Can you change or cancel my parking booking?
No. Bookings are held by Melbourne Airport, so amendments and cancellations go through its Parking Help Centre. We can explain how the process works but cannot act on your reservation.
I am stuck at a boom gate now. Who do I call?
Use the intercom at the barrier first, since parking staff can see your booking and raise the gate. If you need to follow up, contact the airport parking support line rather than this site.
Where is your office?
Level 2, Terminal 2, Departure Drive, Melbourne Airport, VIC 3045. It is on the departures level of the international terminal, inside the terminal complex.
How quickly will I hear back?
We aim to respond to enquiries within two business days. Peak travel periods can take longer, so call +61 3 9297 1600 if your question is urgent.
Before you send
One clear message gets a straight answer
Booking changes and barrier faults move fastest with the airport. Everything else about airport parking — terminals, trip length, shuttle timing — send here with dates and terminal.
Enquiry checklist
Dates, times and terminal
Required
Car park or product name
T123 / T4 / Value
Page you read + question
For context
Level 2, Terminal 2, Departure Drive, Melbourne Airport, VIC 3045 · +61 3 9297 1600